Cookie Notice

May 17, 2018

JustAnswer LLC., a Limited Liability Company domiciled in Idaho, USA ("JustAnswer", "we", "our", "us") operates the Internet platforms JustAnswer.co.uk and JustAnswer.com ("Websites"), through which questioners (users) can pose general questions to experts.

JustAnswer uses cookies on our Websites. By using the services provided on our Websites, you consent to the use of cookies. Our Cookie notice explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies through our Websites, your choices regarding cookies and further information about cookies.

If you have questions, concerns, or suggestions concerning data protection and the security of your data, please contact us using our contact details below.

What are cookies?

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Websites.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Websites; and (2) third party cookies, which are served by service providers on our Websites, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies we use

Our websites use the following types of cookies for the purposes set out below:

Type of cookie

Purpose

Essential Cookies

These cookies are essential to provide you with services available through our Websites and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Websites and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

These cookies allow our Websites to remember choices you make when you use our Websites, such as remembering your login details and remembering the changes you make to other parts of our Websites which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Websites.

Analytics and Performance Cookies

These cookies are used to collect information about traffic our Websites and how users use our Websites. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Websites, the websites that referred them to our Websites the pages they visited on our Websites, what time of day they visited our Websites, whether they have visited our Websites before, and other similar information.  We use this information to help operate our Websites more efficiently, to gather broad demographic information and to monitor the level of activity on our Websites

 

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Websites works. You can find out more information about Google Analytics cookies here:  https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

 

You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.

 

You can prevent the use of Google Analytics relating to your use of our Websites by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

 

Targeted and advertising cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.

 

You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our Websites or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.

 

 

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).  Many browsers are set to accept cookies until you change your settings. 

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com/uk/.

If you do not accept our cookies, you may experience some inconvenience in your use of our Websites For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Websites.

How to contact us

If you have any questions or concerns about our use of cookies, please contact us using the following details: 

[email protected]

The data controller of your personal data is JustAnswer LLC.