The Customer thanked me but did not accept. Can I still be paid?

A moderator may be able to give you a "no click accept" in a situation like this.

Here are the rules:

1. A 'Thank You' from a Customer is not enough to gain the Accept -- if a Customer thanks you, however, you may follow-up asking if they would like to accept your answer.

2. The Customer must clearly state (either on the question thread or in an e-mail to JustAnswer) that they Accept the answer. The word 'Accept' does not have to be used. They could, instead, say something like: 'Please pay [Expert's name or Username]'.

3. If there is an answer from more than one Expert on the question thread, the Customer must clearly indicate which answer they want to Accept/pay for or which Expert they want to pay.

4. Requests for 'No-Click Accepts’ involving Customer statements on the question thread can be submitted by the Expert to experts@justanswer.com. Please include a Link/URL to the question in the request.

5. Accepts gained under this policy will be paid under the usual ratings-related percentages. However, payments will be reduced to the extent that the question value (dollar amount) exceeds the dollar amount on deposit in the Customer's JustAnswer account.

6. With the exception of Rule #5, Accepts gained under this policy will be treated in exactly the same manner (e.g. with respect to statistics, ratings, reports, etc.) as 'normal' Accepts.