By Jessica Klimczak on July 30, 2015
Our Expert quality process
All Experts must pass our rigorous 8-Step Expert Quality Process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet.
Application & Profile Screen
To answer questions on JustAnswer, Experts must have recognized credentials in their fields, such as a lawyer’s, doctor’s or veterinarian’s license, or years of experience working in a particular specialty.
A third-party service verifies the identity and at least one relevant credential of every Expert on JustAnswer.
Customers rate their experience with an Expert. These ratings are displayed on the Expert’s profile and determine if an Expert is paid for the answer.
Experienced Experts can flag answers that they believe could be improved. They then provide the correct information to the customer.
JustAnswer has developed a quality algorithm to raise the bar on some aspects of Expert quality on the site. Experts who consistently fall below standards are removed from the site.
JustAnswer maintains many secret shoppers who give us confidential feedback about Experts’ responsiveness and customer service skills.
The Advisory Board is made up of first-class scholars and practitioners in a variety of fields and provides us valuable guidance on our credentialing requirements, subject matter tests, and the sample questions and answers in their fields.