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At JustAnswer we want you to find the answer you're looking for. If for any reason you're not satisfied, our Customer Care team is ready to help 24/7.

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What can I do if I'm unhappy with the answer I receive?


If for any reason you're not happy with your answer, you have a few options.

  1. You can talk with the Expert and let them know you're dissatisfied. The Experts are vetted professionals and will work to answer your question until you're happy.
  2. Or, you can let the Expert know you would prefer to work with a different Expert. In that case, your question will be made available to other Experts at no additional cost.
  3. Finally, you can always request a refund as part of our 100% satisfaction guarantee.