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How JustAnswer works

  • JustAnswer is the largest paid online Expert Answers marketplace. We globally connect people with verified Experts such as Doctors, Lawyers, Mechanics and Veterinarians.

    Our Mission Is To Help People by providing the #1 online platform for people to access verified Experts -- quickly, conveniently and affordably. By doing so, we believe that we can improve the world.

    Our Values:
    1. Quality - We strive to attract the highest quality Experts to our site. Measures of quality include credentials, customer feedback and peer reviews.

    2. Access - We live in a society that does not provide equal access to Experts for all. JustAnswer’s platform presents customers with a fast, affordable and convenient way to connect with Experts online, 24/7.

    3. Compassion - We value compassion, humility, generosity (giving Customers more value than they pay for), candour and fairness.

    1. Ask a question. Enter your question, and create a user account.
    2. Name your price. Place a refundable question price.
    3. An Expert answers, often within minutes, usually within a few hours. JustAnswer will send an e-mail notifying you of any answer or request for information from an Expert.
    4. Rate the answer. Your acceptance pays the Expert and tells us you’re happy. If you got great service, consider adding a bonus.


The Experts

  • We have online Experts available in most of our categories 24/7, 365 days a year.

  • The thousands of Experts on JustAnswer are all verified Experts such as Doctors, Lawyers, Mechanics and Veterinarians.  Every Expert on JustAnswer has had at least one relevant credential verified by a third-party verification service.  The only exceptions are Experts on JustAnswer's Launchpad site (with "lp" in the URL) which is the testing ground for new categories.  Once proven successful, categories on the Launchpad site are moved to the main site and all Experts in the category are verified.



Anonymity and Security

  • When you register you are asked to provide a username, which is anonymous. However, other users can view previous questions and answers on JustAnswer. We recommend not using any personal information in your username and do not include your first or last name in your questions.  

  • You need to take the same precautions on JustAnswer® that you would in any other public place or website. Do not share your personal contact information, name, address, private email address, telephone number, or any other identifying information with anyone on the site.